Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Localmind Helpcenter

Willkommen beim Localmind Support

Unser Support-Team ist Montag bis Freitag von 9–17 Uhr für Sie da. Wir antworten in der Regel innerhalb von 4 Stunden auf Ihre Anfragen.

  1. Localmind Helpcenter
  2. Localmind Support

Localmind Support

Bitte beschreiben Sie Ihr Anliegen so präzise wie möglich, damit wir Ihnen schnellstmöglich weiterhelfen können.

Anfrage stellen

Anfrage stellen oder Problem melden.

Required fields are marked with an asterisk*

Bitte tragen sie hier die Adresse ihrer Localmind Plattform ein

Drag and drop files, paste screenshots, or browse

Fügen sie einen Screenshot ein (optional)

Powered by Jira Service Management
{"xsrfToken":"69bc2cbcf489c322492c3b0ce4c30224042f1503_lout","branding":{"id":"134","key":"sup","name":"Localmind Support","portalBaseUrl":"/servicedesk/customer/portal/134","logoUrl":"https://api.media.atlassian.com/file/60f2a7d2-f7d8-4238-9ec0-b8c8c4e77e0c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjhjODNkNS0zZDIwLTRiNGYtYmIzNS1mYjdjYjY1ZGRmNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYwZjJhN2QyLWY3ZDgtNDIzOC05ZWMwLWI4YzhjNGU3N2UwYyI6WyJyZWFkIl19LCJleHAiOjE3ODY4MjQ2OTEsIm5iZiI6MTc4NjgyMTE1MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.k4WZFh_Np2IJuaWOD-VyfNpy5HK1z_xBHOv82IV04ms&client=868c83d5-3d20-4b4f-bb35-fb7cb65ddf62"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c2209547-3464-4435-b32c-8b1c49413277/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjhjODNkNS0zZDIwLTRiNGYtYmIzNS1mYjdjYjY1ZGRmNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMyMjA5NTQ3LTM0NjQtNDQzNS1iMzJjLThiMWM0OTQxMzI3NyI6WyJyZWFkIl19LCJleHAiOjE3ODY4MjE3NTEsIm5iZiI6MTc4NjgyMTE1MX0.tvMfTjhAPtmW-s4h1oEu1tC12QKzQCsoh5JQR2VZBos&client=868c83d5-3d20-4b4f-bb35-fb7cb65ddf62&mode=fit","logoId":"c2209547-3464-4435-b32c-8b1c49413277","isLogoAvailable":true,"helpCenterTitle":"Localmind Support and Knowledgebase ","sharedPortalName":"Localmind Helpcenter","translations":{"de-DE":{"helpCenterTitle":"Localmind Support und Wissensdatenbank","sharedPortalName":"Localmind Helpcenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Localmind Support and Knowledgebase ","sharedPortalName":"Localmind Helpcenter","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d0d0e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjhjODNkNS0zZDIwLTRiNGYtYmIzNS1mYjdjYjY1ZGRmNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODY4MjE3NTEsIm5iZiI6MTc4NjgyMTE1MX0.pPwWSNB3z-jr70nak8NDL00skl3fD-nL9M9KbdgVfII&client=868c83d5-3d20-4b4f-bb35-fb7cb65ddf62&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1a1a1a","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"134","key":"sup","projectId":10203,"serviceDeskId":134,"name":"Localmind Support","description":"<p>Bitte beschreiben Sie Ihr Anliegen so präzise wie möglich, damit wir Ihnen schnellstmöglich weiterhelfen können.</p>","portalBaseUrl":"/servicedesk/customer/portal/134","onlyPortal":false,"reqTypes":[{"id":"10285","name":"Anfrage stellen","descriptionHtml":"","callToAction":"Anfrage stellen","introHtml":"<p>Anfrage stellen oder Problem melden.</p>","icon":10306,"iconUrl":"https://get.support.localmind.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[181],"key":""},{"id":"10319","name":"Bug oder Problem melden","descriptionHtml":"","callToAction":"Bug oder Problem melden","introHtml":"<p>Systemausfälle und kritische Fehler.</p>","icon":10304,"iconUrl":"https://get.support.localmind.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[181],"key":""},{"id":"10353","name":"Lizenz & Abrechnung","descriptionHtml":"","callToAction":"Lizenz & Abrechnung","introHtml":"<p>Fragen zu Rechnungen, Abonnements oder Zahlungen.</p>","icon":10314,"iconUrl":"https://get.support.localmind.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[181],"key":""}],"reqGroups":[{"id":181,"name":"General"}],"orderMapping":{"181":[10285,10319,10353]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":134,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Willkommen beim Localmind Support","userLanguageMessageWiki":"<p>Unser Support-Team ist Montag bis Freitag von 9–17 Uhr für Sie da. Wir antworten in der Regel innerhalb von 4 Stunden auf Ihre Anfragen.</p>","defaultLanguageHeader":"Willkommen beim Localmind Support","defaultLanguageMessage":"Unser Support-Team ist Montag bis Freitag von 9–17 Uhr für Sie da. Wir antworten in der Regel innerhalb von 4 Stunden auf Ihre Anfragen.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjhjODNkNS0zZDIwLTRiNGYtYmIzNS1mYjdjYjY1ZGRmNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTg5NjUzMDgzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2ODIyMzUxLCJuYmYiOjE3ODY4MjExNTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ZV4afPn3LXkkqHBbBss_itO5sXW51kZj19LcHPXpDQk","targetCollection":"upload-user-collection--896530830","endpointUrl":"https://api.media.atlassian.com","clientId":"868c83d5-3d20-4b4f-bb35-fb7cb65ddf62","tokenDurationInMins":20}},"reqCreate":{"id":10285,"projectId":10203,"issueType":{"id":"10285","name":"Anfrage stellen"},"form":{"name":"Anfrage stellen","descriptionHtml":"","callToAction":"Anfrage stellen","intro":"<p>Anfrage stellen oder Problem melden.</p>","instructions":"","icon":10306,"iconUrl":"https://get.support.localmind.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10558","fieldConfigId":"10735","label":"Vor- und Nachname","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10559","fieldConfigId":"10736","label":"E-Mail Kunde","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10262","fieldConfigId":"10371","label":"Instanz-URL","description":"Bitte tragen sie hier die Adresse ihrer Localmind Plattform ein","descriptionHtml":"<p>Bitte tragen sie hier die Adresse ihrer Localmind Plattform ein</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"Fügen sie einen Screenshot ein (optional)","descriptionHtml":"<p>Fügen sie einen Screenshot ein (optional)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/134/create/10285","requestValidateBaseUrl":"/servicedesk/customer/portal/134/validate/10285","calendarParams":{"firstDay":0,"date":"2026-08-15T21:12:31+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjhjODNkNS0zZDIwLTRiNGYtYmIzNS1mYjdjYjY1ZGRmNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTg5NjUzMDgzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2ODIyMzUxLCJuYmYiOjE3ODY4MjExNTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ZV4afPn3LXkkqHBbBss_itO5sXW51kZj19LcHPXpDQk","targetCollection":"upload-user-collection--896530830","endpointUrl":"https://api.media.atlassian.com","clientId":"868c83d5-3d20-4b4f-bb35-fb7cb65ddf62","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=localmind-ai","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"69bc2cbcf489c322492c3b0ce4c30224042f1503_lout","baseUrl":"https://get.support.localmind.ai/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://localmind-ai.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"868c83d5-3d20-4b4f-bb35-fb7cb65ddf62","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f6eda208dfe243da822d121fb0474171","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://localmind-ai.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}